Location:Home-FAQ
  • What are the product range &service?

    TransTEC is a world-well known manufacturer in shenzhen, specializing in the research, design, production and is commited to provide clients with best flying experience.


    1.         With many years of experience in products:

    FPV Tiny Drones &Racing 、Freestyle 、Traning quads

    LED system

    Carbon Fiber Cut and craft

    and all parts related in quads, such as Flight Control

    Industry application drone (Plant protection UAV)


    Popular quads:

    Laser、Lightning、Demon、 Kobe、 Frog

    All products are tested by TransTEC Professional Racing Team and famous pilot.


    2.         Completely self-designed racing drones for world championship

    -China national team、China dragon team、TaiWai World champion professional team

    -Team Canada

    -DCL China (international top competition)


    3.         Manufacturing Service:

    Technical service Supplier

    ODM/OEM

     

  • What is the business time?

    Working Time---Online Customer Service

    Monday to Friday 9:00-18:00 GMT+8 except holidays.


  • How to make the payment?

    Payment---Pay Online Securely

    1. We accept Paypal here.

    2. Payments must be made within 3 days after placing the order, otherwise the order will be invalid or canceled by system.

    3. Usually paypal system takes several hours to check and confirm the payment.

    4.  Orders can only be canceled before sending out.

    5.  System usually takes several days to make the refund to buyers, the time would depend on what kind of payment you choose to pay.



  • How About The Shipping & Delivery Time?

    Shipping---Complete Ful Info & Know your local customs

    1.Make sure you COMPLETE ALL DETAIL INFO CORRECTLY. Full Consignee name, Complete Address, Post Code, Telephone, We only ship to confirmed order addresses, it MUST MATCH your Shipping address.


    2.IN CASE the product is returned or held by buyers customs for restrictions reasons, Buyers are responsible to know your local customs and government’s regulation before purchase. 


    3.Dear Customers, you need to be responsible for the CUSTOMS FEE,VAT or any EXTRA TAX.  If the product need any special document (such as invoices etc) in your country or need to be described by a CERTAIN VALUE, please LEAVE A MASSAGE in the ORDER or require it in advance.


    4.All the available products will be tested, packed and shipped out in 1-3 working days after the payment is confirmed.


    5.All the tracking numbers take few days for the details to appear after handling time, Later they can be tracked in https//www.17track.net/en


    6.International shipping will be used by China Post Registered Air Mail or ePacket, they usually takes 10-60 working days, many facts such as bad weather, customs or sales hot season etc, can cause delay. If your package takes too long to be delivered, Please CONTACT US, we would help you check what happened to your package.


    7. If you would like a faster shipping service, Pls contact with customer service personnel in advance for further confirmation.


    Shipping Transit Time



    Note: The Transit time of below countries is within 35 working days by using ePacketNote: The Transit time of below countries is within 60 working days by using China Post Registered Air Mail

    Australia


    Shipped by Epacket 
    7-20 working days if all smooth
      
    Belarus Shipped by China Post Registered Air Mail, 10-30 working days if all smooth
    AustriaCambodia 
    BelgiumChile 
    BrazilCroatia 
    CanadaCzech Republic 
    DenmarkEstonia 
    FinlandIreland 
    FranceKazakhstan 
    GermanyKorea 
    GreeceLatvia
    Hong KongLebanon 
    HungaryLithuania
    IndonesiaMaldives 
    IrelandMongolia
    IsraelMorocco 
    ItalyMyanmar 
    JapanNegara Brunei Darussalam
    KazakhstanNorth Korea 
    LuxembourgOman
    MalaysiaPakistan 
    MexicoPortugal 
    NetherlandsRomania 
    New  Zealand Slovakia 
    NorwaySlovenia
    PolandSpain 
    PortugalSweden 
    Russia Federation United Kingdom 
    Saudi Arabia
    for those countries are not in the list, Please ensure to check with customer service personnel in advance if the courier can arrange the shipment.
    Singapore
    South Korea
    Spain
    Sweden
    Switzerland
    Thailand
    Turkey
    UK
    Ukraine
    United States /USA
    Viet   Nam /Vietnam 





  • What is TransTEC return policy?

    Return---Return without reason

    Buyers can return the package without reason in 7 days  

    If the item we sent you is defective when you receive the shipment(unused condition), we will ship out replacement for free (we pay for the replacement shipping cost) and will not charge additional shipping and handling fee.

    If there is no quality issue, buyers are responsible for the shipping fee, and the returned items are subject of a certain restocking fee.



  • How to make review?

    There is a Product Reviews column at the end of every product link, Please feel free to contact with customer service staff in advance if you have any problem of the item, a neutral or negative feedback would not help to solve the problem, We will answer all your messages as soon as possible & satisfactorily address your concerns, Thanks for your patience.

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